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Billing issues persist for NSYEG, RG&E customers: Local rep says company doing everything it can to improve

Representatives from RG&E and NYSEG say they’re working hard to make sure customer bills are accurate from here on out. FingerLakes1.com reached out to parent company, Avangrid, and received a response from a Rochester-based media ... more
NYS expands investigation into RG&E, NYSEG for billing errors and mismanagement

The state is expanding its investigation into RG&E and NYSEG amid a myriad of issues involving the energy provider. The state Department of Public Service announced on Wednesday that it was expanding its investigation into ... more
NYSEG, RG&E drop late payment fees for winter months: How long will it last?

RG&E and NYSEG are taking major steps to ease the burden on customers this winter. In response to what it calls market conditions and energy supply prices - both will suspend late payment charges from ... more
NYSEG adds smart tech to Macedon grid

NYSEG has added new technology to its distribution grid in Macedon that it says will mean fewer and shorter outages. The utility says the Auto Grid Restoration Scheme will create a more reliable and resilient ... more
NYSEG will auction off rare Cayuga shoreline property: Petition seeks preservation for public use

Despite an intense local outcry, NYSEG plans to auction off one of the last major undeveloped sections of shoreline in the Finger Lakes — a 470-acre parcel on the east side of Cayuga Lake once ... more
INSIDE THE FLX: NYSEG, RG&E President Carl Taylor talks pandemic response, operations in Upstate New York (podcast)

While New York State Gas and Electric, or NYSEG, and Rochester Gas & Electric, or RG&E, have received a lot of headline attention for their charitable contributions to local and regional food banks - their ... more