Leaders from Rochester Gas and Electric and NYSEG joined WXXI’s “Connections with Evan Dawson” to discuss recent billing concerns and rising energy costs affecting customers across the region. CEO Trish Nilsen and regional manager Chris Knospe outlined how colder weather, increased energy usage, and higher supply prices have contributed to recent spikes in utility bills. They explained broader billing practices and what customers should expect in the coming months. The conversation also examined how ongoing pressures in the energy market are shaping utility operations and customer costs.
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