Retail sales, internet services and auto-related issues topped the list of consumer complaints filed with the New York Attorney General’s Office in 2025.
Attorney General Letitia James released the agency’s annual Top 10 Consumer Complaints report to mark the start of National Consumer Protection Week, highlighting thousands of complaints tied to high prices, fraud and deceptive business practices.
Retail sales generated the most complaints, with 4,809 reports involving online purchases, deceptive advertising, price gouging, defective merchandise and customer service issues.
Internet-related complaints followed at 4,595, including concerns about service providers, data privacy and online fraud. Automobile complaints ranked third at 4,521, covering car sales, financing, repairs and service.
Credit, banking and mortgage issues accounted for 4,235 complaints. Landlord-tenant disputes were close behind at 4,041, often involving security deposits, evictions and tenant harassment.
Other top categories included consumer services such as movers and restaurants (3,330 complaints), utilities (1,423), home repair and improvement (1,349), entertainment (1,079) and travel (718).
James said rising prices have made consumers more vulnerable to scams and hidden fees, and she urged New Yorkers to report suspected fraud.
The report also outlines common problem areas and consumer protections.
In retail, the office pointed to concerns about algorithmic pricing, in which companies use personal data to set individualized prices. A state law that took effect in November requires most businesses using that practice to disclose it to customers.
The attorney general also reminded consumers that New York law bans price gouging on essential goods and services during emergencies.
In housing, the office emphasized that landlords must return security deposits within 14 days of a tenant moving out and provide an itemized statement for any deductions. Tenants in rent-stabilized apartments are entitled to renewal leases with increases set by the Rent Guidelines Board.
The report also highlights protections under the state’s Lemon Laws for new and used vehicles, guidance on avoiding online account takeovers and phishing scams, and steps consumers can take to freeze their credit if personal data is compromised.
Travel complaints often involved flight cancellations, delays and refund disputes. The attorney general’s office noted that passengers are entitled to refunds if an airline cancels a flight and the traveler declines alternative compensation.
The office encouraged consumers who believe they have been victims of fraud or deceptive practices to file a complaint with the attorney general.
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