New York Attorney General Letitia James has issued a consumer alert urging 23andMe customers to take immediate action to safeguard their personal data. The direct-to-consumer genetic testing company, known for its ancestry and health risk analysis, recently filed for bankruptcy and announced plans to sell its assets.
With 23andMe holding a vast trove of sensitive genetic information, Attorney General James reminds consumers of their right to delete personal data and request the destruction of stored DNA samples.
Protecting Your Genetic Data
“New Yorkers’ genetic data is sensitive information that must be protected at all costs,” said Attorney General James. “23andMe’s bankruptcy announcement is concerning, and I urge all affected customers to take immediate steps to safeguard their data. Those encountering issues deleting their information should contact my office for assistance.”
How to Delete Your Data from 23andMe
Consumers wishing to remove their personal information and DNA records from 23andMe should follow these steps:
- Log into your 23andMe account at 23andMe’s website.
- Navigate to “Settings” in your profile.
- Scroll to the “23andMe Data” section at the bottom of the page.
- Click “View” next to “23andMe Data.”
- Download your data if you wish to retain a personal copy.
- Scroll to the “Delete Data” section and select “Permanently Delete Data.”
- Confirm your request via the email confirmation link sent by 23andMe.
Destroying DNA Samples Stored by 23andMe
If you previously consented to 23andMe storing your saliva sample and DNA, you can request its destruction:
- Visit Account Settings and navigate to the “Preferences” section.
- Update your preferences to request sample destruction.
Additionally, those who previously granted 23andMe and third-party researchers access to their genetic data for research purposes can withdraw consent via the “Research and Product Consents” section in Account Settings.
Need Help? Contact the Attorney General’s Office
Customers experiencing difficulties deleting their genetic data or DNA samples should file a complaint with the New York Attorney General’s Office online for further assistance.
As 23andMe navigates its bankruptcy proceedings, data privacy remains a major concern. Consumers are encouraged to act swiftly to secure their sensitive information before any potential sale of company assets takes place.
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