Despite billions spent on tackling homelessness in California, outdated and error-prone computer systems often fail to provide basic information, like the availability of shelter beds. This inefficiency has dire consequences, especially in Los Angeles, where over 45,000 people live in encampments scattered throughout the city.
Mark Goldin, CTO of the nonprofit Better Angels United, described LA’s tech systems as disjointed and inaccurate. “They are not getting the services to the people at the time that those people either need the service or are mentally ready to accept the services,” said Adam Miller, CEO of Better Angels. This problem was evident in Silver Lake, where volunteers distributed essentials to homeless people, including one who appeared unconscious.
Los Angeles Mayor Karen Bass has acknowledged the tech shortcomings in managing homelessness, describing the efforts as “building the plane while flying it.” With Governor Gavin Newsom ordering the removal of encampments on state land, the need for efficient systems is more urgent than ever.
Better Angels is developing a mobile-friendly prototype to streamline data entry and provide real-time information on available shelter beds. This system aims to eliminate redundant data entry, improve accuracy, and ultimately link homeless individuals to services more effectively. “I’m hoping Better Angels helps us put the human back into this whole situation,” said Sara Reyes of SELAH Neighborhood Homeless Coalition.
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