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Cyber Attacks: NY has new protocols after UnitedHealth Group incident

Governor Kathy Hochul announced new measures requiring health insurers to assist healthcare providers, ensuring that New Yorkers continue receiving health care services without interruption. This decision comes in the wake of a cyberattack on Change Healthcare, a component of UnitedHealth Group, which disrupted claims and payment systems on February 21, 2024. The aim is to maintain the safety of New Yorkers’ financial and medical information against digital threats.


The New York State Department of Financial Services (DFS) has issued guidelines to health insurers outlining steps to avoid care disruptions. These include suspending certain requirements like utilization review, appeal timeframes, and claim submission deadlines, as well as working closely with providers to manage cash flow issues and ensure continuous health care services. This response highlights the state’s commitment to protecting its residents from the fallout of cyber incidents.

Governor Hochul’s administration is actively monitoring the situation, emphasizing the importance of cybersecurity in safeguarding the healthcare system. The Governor says this action reflects New York’s proactive stance against cyber threats and underscores the significance of collaborative efforts between health insurers and providers to secure uninterrupted healthcare services for its residents.



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