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Home » Ontario County » Canandaigua » UR Medicine Thompson Health appoints new director of case management

UR Medicine Thompson Health appoints new director of case management

UR Medicine Thompson Health has announced Crystal M. Sawyer of Manchester as the new director of Case Management/Social Work at the F.F. Thompson Hospital.


In her new role, Sawyer will lead a team of social workers and case managers dedicated to assisting patients and families at the 113-bed hospital. Her appointment marks a significant step in the hospital’s ongoing commitment to providing comprehensive patient care and support.

Sawyer brings a wealth of experience to her new position, having earned her bachelor’s degree in social work from Keuka College in 2011 and her master’s from the Greater Rochester Collaborative MSW Program, a joint venture between SUNY Brockport and Nazareth College (now Nazareth University) in Rochester. Her background is diverse, encompassing various roles in the field of social work and mental health services.


Prior to joining Thompson Health, Sawyer worked for nine years as a Comprehensive Psychiatric Emergency Program counselor at Clifton Springs Hospital and Clinic. She has also served as a primary therapist for the Finger Lakes Area Counseling and Recovery Agency in Clifton Springs and as a Medicaid service coordinator for Wayne ARC in Newark. Most recently, she practiced as a private therapist in Victor. Hazel Robertshaw, Vice President of Patient Care Services/Chief Nursing Officer at Thompson, expressed excitement about Sawyer’s extensive experience in mental health and chemical dependency treatment, noting her work across various settings including community, educational, private practice, and hospital inpatient and outpatient services. Sawyer’s diverse expertise is expected to greatly enhance the hospital’s case management and social work services.