Skip to content
Home » Ontario County » WellNow Urgent Care threatens to drop Excellus over reimbursement rates

WellNow Urgent Care threatens to drop Excellus over reimbursement rates

  • / Updated:
  • Staff Report 

WellNow Urgent Care, a prominent urgent care provider across the region, announced a potential decision to cease accepting Excellus Blue Cross Blue Shield from January 1, 2024.


The decision hinges on whether Excellus BCBS agrees to elevate its reimbursement rates.

Without an agreement, WellNow’s facilities would classify as “Out of Network” for Excellus beneficiaries.

WellNow maintains that while Excellus has consistently increased customer premiums—averaging over 8% annually since 2017—their reimbursement rates have dwindled over the past decade.

Company officials criticized Excellus, stating that the company prioritizes profit over patient care, even as healthcare professionals diligently cater to New York’s urgent medical needs.