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Wegmans customers still waiting for refunds after double charging incidents

  • / Updated:
  • Staff Report 

Customers at Wegmans have reported being double charged for their purchases made on Wednesday, Aug. 16, with some still waiting for a refund.

Eric Cruz, a regular at the Eastridge Wegmans in Irondequoit spoke to News10NBC about his situation after noticing he was charged twice for a $100 purchase.

Instead of waiting for Wegmans, Cruz disputed the charge with his creditor and had his funds returned within two days.


However, others like Dave Marciano, who shopped at the Brockport Wegmans, are still awaiting their refunds. Marciano’s double charge amounted to $47.81, which he points out is significant for those living on a tight budget.

Katie Sherwin, Director of Consumer Services with the New York State Division of Consumer Protection, emphasized the importance of regularly checking banking statements to avoid such discrepancies and detect potential identity theft.

Although some have been refunded, trust issues linger. Cruz expressed hesitancy in using his card at the store in the future. Wegmans initially promised refunds in a few days, but as some customers are still waiting, the timeframe remains uncertain.