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Home » Seneca County » SERVICE RESTORED: Officials say no reason was given for Spectrum phone issue involving 911

SERVICE RESTORED: Officials say no reason was given for Spectrum phone issue involving 911

  • / Updated:
  • Staff Report 

Update: A few hours after officials announced that some Spectrum customers in Seneca County may have trouble calling 911, the issue was resolved. Officials said after that Spectrum acknowledged the issue, but did not clarify what prompted it.

Original Story: Spectrum customers having trouble calling 911

Emergency management officials in Seneca County say an issue involving Spectrum customers is resulting in failed calls to 911.


“Those with Spectrum telephone service are having trouble calling into 911,” a statement from Emergency Management Director Melissa Taylor said. “You may receive a busy signal, it may continuously ring, or you may receive a message saying your call cannot be completed as dialed.”

If you have Spectrum phone service and you’re not able to reach 911 by dialing those three digits – call the non-emergency line at (315) 539-9241.

Spectrum is aware of the issue and working on a resolution, officials added.



Categories: NewsSeneca County