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Home » Ontario County » RG&E rolling out ‘smart meters’ soon in Finger Lakes: Will it fix billing issues?

RG&E rolling out ‘smart meters’ soon in Finger Lakes: Will it fix billing issues?

If you live in the Finger Lakes and are served by RG&E for utility service get ready for smart meters.

The company plans to transition about 20,000 customers at a time, with the switch expected to take three years to hit every home. Customers will receive a postcard and a robocall a day before the installation date.


RG&E’s technicians will leave a door hanger with contact information for customers to schedule an appointment time if the company is unable to install the meters.

Failure to gain access will automatically enroll customers in the opt-out program, with an $11.56 fee per month. Every smart meter that RG&E installs in New York State has to go through the NYS Public Service Commission’s approval process to be tested for accuracy.

RG&E says the transition to smart meters should help fix some billing issues.