Skip to content
Home » Ontario County » Scammers take over customer service number operated by RG&E

Scammers take over customer service number operated by RG&E

  • / Updated:
  • Staff Report 

How did scammers take over a phone number operated by RG&E?

That’s the question on customers minds, and state investigators, who are looking into the fraud.


Last week it was reported that a TTY customer service number printed on RG&E bills went to a fraudulent destination. News10NBC reported that instead of getting connected with RG&E if customers called that number on the bill, they were connected to scammers.

Those scammers offer a gift card or voucher, in exchange for bank account information.

Now, the the state Attorney General’s office is looking into the issue. While RG&E says it’s printing corrected bills.


“RG&E recently learned that a number that was printed on the back of RG&E bills was used by a potential scammer. The company took immediate action to remove the number and launched an aggressive customer alert campaign to warn our customers. RG&E will continue to take further action to protect our customers,” RG&E said in a statement.

Meanwhile, the Public Service Commission says it wants customers to contact them if they see any suspicious activity.

“We will remain alert to assist consumers if such complaints are received. Utility customers who have concerns or issues with their utility service are encouraged to contact the PSC at www.dps.ny.gov/complaints or 800-342-3377 to determine what responsibility, if any, would be borne by the utility. Staff closely examines complaints once filed,” they said in a statement.