Skip to content
DiSanto Propane (Banner)
Home » Monroe County » RG&E has hired 30+ new customer service reps to deal with billing issues

RG&E has hired 30+ new customer service reps to deal with billing issues

  • / Updated:
  • Staff Report 

Rochester Gas & Electric, a utility company in New York, announced that 33 new customer care representatives have completed their virtual training and are ready to work remotely.

The company aims to reduce wait times for customers, and this is the first class to graduate from virtual training.


Trish Nilsen, the president and CEO of NYSEG and RG&E, said in a statement, “These new employees understand that customer service is a top priority for our companies, and that they represent our commitment to serve with every conversation they have with our customers.”

The new customer care representatives will start receiving calls on Monday. RG&E and NYSEG report that they are still processing over 44,000 calls regarding community bills manually every month.