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Cornell, Avangrid work together to solve utility billing issues

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  • Staff Report 

A new pilot study aimed at finding a solution to unpredictable electricity bills and blackouts caused by extreme weather events is being developed by Cornell University in collaboration with Avangrid, the parent company of NYSEG

The pilot study will offer a new payment plan and an app to provide customers with key information about their energy consumption and incentives to reduce that usage.


Participants in the pilot study will pay a flat rate generated based on their prior usage and commit to a new consumption pattern or goal. The app will provide the information to each customer to keep them on track and alert them of possible savings.

The pilot project will help moderate electricity prices for customers across the Northeast, mitigate the likelihood of blackouts, and encourage a shift towards more sustainable energy usage.

About 200 NYSEG customers had enrolled in the pilot study as of last month, but customers of any utility company in the US can also register for the program on the signalsciencelab.com/subscription-based-pricing website.