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Customers frustrated by retailers putting essentials behind lock-and-key to combat theft

As retailers look for ways to combat theft, locking up everyday items has become a common practice.

CVS, Target, Rite Aid and others have been putting items such as deodorant and laundry detergent under lock and key to reduce theft.


However, this may be creating a new problem by turning off shoppers with excessive security measures. Consumers of color, in particular, feel that these measures risk alienating a population that already feels overpoliced.

Retailers are losing money due to inventory shrink, with external theft accounting for 37% of the losses. Locking up items reduces sales by 15-25% according to a technology company that sells security devices to retailers.

Store workers also face the pressure of monitoring theft while trying to do their jobs. Walgreens acknowledged that it may have gone too far in its security measures and cried wolf on the shoplifting threat.



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