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United Airlines caught in lie about lost luggage location thanks to AirTag technology

A woman traveling with United Airlines recently used AirTag technology to expose the company’s lies about the location of her lost luggage.

Valerie Szybala took to Twitter to share her experience, including a conversation with customer support in which she was told to “calm down” and reassured that the bag would be delivered to her, despite the fact that she had already used her AirTags to track the luggage to a dumpster behind a residential apartment.

When she confronted the support representative with this information, they continued to insist that the bag was at the delivery services distribution center according to Apple Insider. Szybala also reported that the representative stopped responding when she asked for details on the airline’s lost and stolen baggage policy.


This is not the first time that AirTag technology has been used to track unexpected journeys of luggage.

In June 2022, one man was able to locate his missing baggage at an office in Melbourne Airport using the technology, and in August 2022, a couple visiting Portugal discovered that their luggage had gone on a tour of the country without them. Lufthansa briefly banned AirTags in late 2022 due to a misinterpretation of FCC regulations, but later reversed the decision.

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