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Home » News » Why is Verizon Wireless service lagging in my city, town, or village? Lengthy permitting processes could be to blame

Why is Verizon Wireless service lagging in my city, town, or village? Lengthy permitting processes could be to blame

Some people in the Finger Lakes and Rochester area have complained about Verizon Wireless coverage.

The network, which historically was strong, has seemed to lag in certain areas. While that’s to be expected of any wireless network, News10NBC looked into the issues.

What did they find? Verizon is going through a form of ‘growing pains’.

People are experiencing this issue where, sometimes even within a well-covered community, there will be neighborhoods or individual portions of town that are totally blacked out.

DiSanto Propane (Billboard)

No service, or very limited service. It has led to a lot of frustration, mainly in form of dropped calls and forever-loading text messages.

A rep for Verizon told News10NBC that the company is committed to solid service. That said, network upgrades require working with local government entities, which can be time consuming.

“As we upgrade our network in Upstate NY, the process is even more effective when we partner with local governments,” Verizon said in its statement. “In Webster, for example, we recently received approval to build a new macro cell that will boost our area coverage and capacity for Verizon customers. Those upgrades won’t all happen overnight, and we recognize a few customers may be feeling some growing pains.”

In short, Verizon is passing the buck to local municipalities, who may not work quickly enough to their standards to approve tower construction or upgrades.

Even if approved, the permitting process takes time. And in this case, time is service quality taking a hit.



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