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Why are stores like Wegmans, Tops, and Walmart accepting less cash in self-checkout lanes?

The reason why self-checkout lines at stores like Wegmans, Tops, and even Walmart don’t accept cash is because of efficiency.

Customer habit plays a significant role, too.

News10NBC looked into this question: Why do so many self-checkout lanes at grocery stores across the region not accept cash?

It was something that first started popping up during the coronavirus pandemic. While many thought it could have been a holdover policy- reality is that it was born out of consumer habit.

DiSanto Propane (Billboard)

Wegmans told News10NBC that there’s been a significant decline in cash transactions, which prompted them to reconsider how they prepare those lines.

Customers want to get through the line quickly.

“We know customers are looking to get through the checkout process as quickly as possible, and for most customers, that means paying electronically. As we transition all our self-checkout lanes to cashless, we’ve found it to be more efficient for our employees and our customers,” Wegmans explained.

Cash is still accepted at the lanes where an employee scans your items.



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