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Seneca and Yates counties investigating this week’s 911 outage

Officials are investigating the cause of a 911 outage that impacted centers in Seneca and Yates counties this week.

The outage impacted Motorola and Frontier Communications, and resulted in 911 lines in both counties to shut down for more than an hour.

The outage began a little before 8 a.m. on Thursday. While service was restored by 9 a.m. – the issue caused concern for many residents and officials.

Both counties relied on assistance from neighboring counties like Ontario to work through the issue.