Citing an increase in demand for online banking services and a decline in in-person traffic, KeyBank has announced it’s closing its downtown Auburn branch this spring.
The Citizen reports KeyBank’s 115 Genesee St. will close on April 15, and accounts held there will be transferred to the 355 Genesee St. branch. “How clients interact with our branches continues to change at a rapid pace and we have seen a steady increase in client preference for digital banking,” the company said in a statement. “For example, transactions via online and mobile banking were two times the number of transactions completed at a branch office. Since the pandemic began, those trends have increased at an even higher rate.”
KeyBank says customers don’t have to do anything to prepare for the closing, and may continue to bank at any of the company’s branches.
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