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AT&T outage impacting 911 centers across New York resolved

Update: Officials say the outage has been resolved. All users should be able to make calls to 911 Centers without any issues.

Original: Sunday, 8 p.m.

Officials in Ontario and Seneca counties say a statewide AT&T Wireless issue is causing 911 Centers to have trouble receiving calls.

An announcement had been made earlier in the night by Ontario County Sheriff Kevin Henderson who said that AT&T was aware of the issue that that it was likely a widespread outage.

Finger Lakes Partners (Billboard)

Seneca County Emergency Management Director Melissa Taylor said that her office received confirmation that the outage was impacting Seneca’s 911 Center, too.

“Tonight we were informed about a statewide AT&T outage affecting customers trying to call 911,” Taylor said in an email. “AT&T is working diligently to try and resolve this widespread outage.”

Both Taylor and Henderson said that residents should call using a landline or non-AT&T cell phone to call 911 until the issue is resolved.

It’s unclear how long the outage will last.

Categories: Ontario CountyNews