On Thursday, Governor Andrew Cuomo confirmed that the state’s Labor Department would be shutting down their unemployment claims system around 5 p.m. It wouldn’t reopen until 7:30 a.m. on Friday.
The system was getting an overhaul. The new system eliminates the phone call portion, or at least the part of it that created a bottleneck when hundreds-of-thousands applied within days.
The New York State Department of Labor and New York State Office of Information Technology Services announced a “Tech Surge” in partnership with Google Cloud, Deloitte, and Verizon to improve the reliability of the state’s online and telephone-based unemployment insurance application systems.
In a statement they said the Tech Surge will include critical upgrades to the Department of Labor’s technology systems that will increase its capacity to accept and process applications, making it easier for New Yorkers to apply for benefits.
Chief among those changes is a callback system, which allows workers at the Department of Labor to call applicants, rather than relying on those applicants to make the calls themselves.