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Why New York consumers, state regulators are taking aim at Charter Spectrum

When the cable guy walked to his Spectrum van as he was exiting an Upstate Dunkin’ Donuts last month, a motorist, not noticing the pedestrian, pulled out in front, coming close to hitting him.

Pointing to the Spectrum tag on his shirt, the worker remarked: “It’s ’cause I’m from Spectrum. Everyone hates Spectrum now.”

That about sums it up. Consumer frustration with the cable television provider has rarely been higher.

Charter Communications Spectrum cable service is despised among hoards of customers. As hard as it is to believe, the provider may have drawn more customer ire than its predecessor, Time Warner Cable.

Like the cable installer getting his Dunkin’ Donuts, Spectrum and owner Charter Communications is under siege across New York.
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